Everything you might wonder before your first kettle. Still curious? Write to us — we answer everything.
Every order is packed by hand and shipped within 1–2 business days via USPS. Most US orders arrive in 3–5 business days. Shipping is a flat $4.90 — and free on orders over $49 (the Cozy Sampler always ships free). You'll get a tracking link the moment your pouch is on its way.
Tell us — we're small and we actually read every message. Because our products are consumable, we can only accept returns of unopened, sealed items within 30 days. But if a blend just isn't for you, reach out and we'll make it right with a recommendation you'll love or a credit toward your next order.
We work with established specialty-tea partners who source whole-leaf teas from named growing regions and blend and pack in small batches. No dust, no artificial flavor dumps — real leaves, real botanicals, real care.
Kept in a sealed tin away from light and strong smells, our blends stay fresh for about 12–18 months. Herbal blends hold a little longer; delicate greens are best within a year. Honestly, it never lasts that long.
Each resealable 3 oz pouch brews roughly 40 generous cups. One teaspoon per cup, water just off the boil (or cooler for greens), steep 3–5 minutes, and wrap both hands around the mug. That last part is mandatory.
Yes! Order the Cozy Sampler Gift Set and add a note at checkout (or write us after ordering) — we'll include a handwritten card at no extra cost. Cozy should be shared.